• Emma Stevenson

General Data Protection Regulation (GDPR)

The General Data Protection Regulation (GDPR), which comes into force on May 25th, 2018, aims to protect the fundamental right to privacy and the protection of personal data of European Union (EU) citizens. 

When you supply your personal details to Pembrokeshire Osteopathy they are stored and processed for the following reasons:

1. We are required to collect information about you and your health to provide the best treatment possible. Actively seeking treatment and our agreement to provide care constitutes a contract. You have the right to refuse to give certain information but unfortunately we would be unable to provide treatment.

2. It is a legitimate interest to record a medical history and your treatment, because without it we would be unable to do our job safely and effectively.

3. It is important for us to be able to contact you to confirm your appointments with us or to update you on matters related to your care.

We also have a legal obligation to store your information securely for the statutory minimum of 8 years. After this period, you have to right to ask us to delete you records. Otherwise your information will be kept indefinitely if you should come see us again the future.

Your information is stored on paper in a locked filing cabinet in a locked cupboard. The building is fully secure with shutters out of working hours. Electronically, the booking system provider has assured us that they are fully compliant with the new General Data Protection Regulation. Data is password protected, and these passwords are backed up and updated regularly.

It is in your best interest that we are treating your personal information responsibly and that the only people that can access your information have a genuine reason to do so. If you feel in any way that your data has been mishandled, you have the right to complain to the Data Controller:

Emma Stevenson


07985 709 733

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

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